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Beyond response rates: 6 ways to get authentic customer feedback

3 min read
- Written by  Andrew Reid
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Best Practices for Innovative Market Researchers

Tips, perspectives and news that will help you maximize your agility, budget and impact. Written and curated by experts in customer insights, marketing research, insight communities and mobile tech.

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    Mobile research

    5 best practices for applying an agile research methodology

    5 July 2021 |
    4 min read
    Mobile research

    The scoop on Rival's latest market research platform updates: June 2021

    18 June 2021 |
    3 min read
    Generation Z

    Beauty companies have much to learn from influencers when it comes to authenticity

    7 June 2021 |
    4 min read
    Generation Z

    Beauty companies have much to learn from influencers when it comes to authenticity

    7 June 2021 |
    4 min read
    Mobile research

    What is agile research and how do you get started doing it?

    26 May 2021 |
    5 min read
    Mobile research

    7 unexpected takeaways from the 2021 Market Research in the Mobile World conference

    28 April 2021 |
    5 min read
    Market research conferences

    4 major priorities for the new insights leader

    14 November 2019 |
    3 min read
    Rival Technologies

    New in Chat Lab: Mobile-First Reporting to Increase the Visibility, Virality and Value of Your Insights

    5 November 2019 |
    3 min read
    Market research conferences

    Top 10 sessions you won't want to miss at TMRE!

    1 November 2019 |
    5 min read
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    Outliers Educational Series

    Thought leaders and experts in market research share their perspective on the hottest topics in insights. Check out the Outliers page to learn more.

    BrettHenderson_97x97

    Harnessing the Power of Video Feedback for Deeper Customer Insights

    Featuring Brett Henderson, Director of Customer Success, Rival Technologies

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    cherie-leonard

    The art and science of foresight

    Featuring Cherie Leonard, Associate Director, Foresight & Sustainability Insights, Colgate-Palmolive, North America

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    Jon-Dore-Outliers

    Why most deliverables fail — and what market researchers can do instead

    Featuring Jon Dore, SVP & Founding Partner, Reach3 Insights

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    The Rival Group acknowledges our privilege of occupying unceded territories, as we operate and play within the xʷməθkʷəy̓əm (Musqueam), Sḵwx̱wú7mesh (Squamish), and səlilwətaɬ (Tsleil-Waututh) Nations. We are honored to be surrounded by the beauty of the North Shore mountains, the wisdom and protection of BC’s old growth, the nearby oceans full of life, and everything in between that Mother Earth provides.