IHUTs

Real-world, real-time product feedback from real people

In Home Usage Test (IHUTS) - market research firm or survey platform
kellanova
warner
timeout
john-deere
cash-app
oura
cocacola
balsam

What is an IHUT?

An In-Home Usage Test (IHUT for short) is a consumer product research study where people use and review products at home, sharing feedback on what they like—and what they don’t. Also known as “in-home use tests” or “in-home user testing,” IHUTs help product leaders put products directly into the hands of real customers to understand how they fit into everyday life.

Rival Technologies is a powerful market research platform that lets you scale and accelerate your IHUT studies. 

What is an IHUT?

IHUTs for beauty products as well as food and bev and consumer health

Addressing the limits of traditional product research

  • Slow, costly research studies
  • Remote tests that lack real-world context
  • High operational overhead
  • Insights that are hard to share internally

Why use Rival for IHUTs?

Companies across food and beverage, health, beauty, consumer tech and other industries use the Rival Technologies platform to set their IHUTs up for success.

Instant SMS reach

Connect with IHUT participants in real-time through SMS notifications and reminders.

Iterative and agile

Structured, multi-touch feedback makes it easy to run diary studies and follow-up research.

Multimedia feedback

Photos and videos add depth—capturing emotion and real-world context you can’t get from text alone.

AI-powered probing and analysis

Powerful AI tools help you dig deeper without long surveys—and quickly summarize open-ended text and video.

Storytelling and reporting

Real-time toplines, robust quant reporting, and AI-generated insight reels make sharing insights faster and easier.

How companies use Rival for IHUTs

Snacking product testing - IHUTs

Delicious insights from snacking enthusiasts

A leading snacking brand recruits from its insight community to test products, capturing increasingly more detailed and specific feedback over time. 

Beauty product IHUT testing with a market research software

Mobile diaries with beauty consumers

By testing two product bundle options over several weeks, a beauty brand gained the confidence to choose the right formula and maximize the success of the product's launch. 

Consumer wellness and pharma product testing

In-the-moment health and wellness insights

A health and wellness brand used Rival for longitudinal evaluation of a probiotic product—helping ensure a successful launch.

Rival's powerful market research platform supports a wide variety of research objectives:

  • Product refinement and optimization
  • New product validation
  • Usage and behavior understanding
  • Experience and usability evaluation
  • Claims, messaging, and perception testing
  • Post-launch performance assessment

Get faster, deeper insights

40%
completion rate within the first hour
800%
richer insights compared to traditional open-ends
87%
completion rate

FAQs: Using Rival for IHUTs

How are IHUTs on Rival different from traditional IHUTs?

Rival IHUTs are mobile-first and conversational, replacing long surveys and static diaries with short, chat-based interactions. This keeps participants engaged and captures in-the-moment feedback instead of delayed recall.

What types of products can be tested using Rival IHUTs?

Rival supports IHUTs across categories like CPG, food and beverage, personal care, household products, digital experiences, and services. If a product is used over time or in real-world conditions, it's a good fit for our conversational research platform! 

How does Rival ensure high participant engagement during an IHUT?

Timely notifications (usually via SMS) and short, conversational surveys fit naturally into people's daily routines. 

On Rival, the participant experience feels more like messaging than research—driving higher completion rates and richer feedback.

Can we collect photos or video feedback during an IHUT?

Yes. you can capture photos and unlimited videos — powerful inputs that help you see your products in context and understand how people use them. 

How quickly can insights teams access and analyze IHUT data?

Data is available in near real time through Rival's mobile toplines. Rival also has robust quant reporting as well as AI-powered tools to make sense of unstructured data and to create video reels. 

What is your pricing like for IHUTs?

Check out our pricing page to learn about our model or reach out to us for more info! 

Useful resources

Holiday-card-Rival-Group

Market Research
Trends 2026

Insight teams are redefining quality, connection and impact in the age of AI.

why insight communities - resource CTA

Why Insight Communities

Insight communities are powerful tools to capture ongoing feedback and to recruit participants for more specific studies. 

Conversational Research

The Research on Conversational Research

Learn the impact of conversational research on engagement, data quality, richness and depth, and more.

Conversational Research Principles

9 Conversational Research Principles

Learn how leading brands use conversational research to drive business outcomes.

Looking to scale and accelerate your IHUTs?

Learn how Rival's conversational research platform can help.