Rival Customer Success Team

An extension of your team and the Rival platform

At Rival, our mission is to help you make a bigger impact with our tech.

That’s why we’ve invested in a world-class customer success team whose mandate is to help you every step of the way.

The goal is simple: enable you to harness the full power of our platform so you can focus on what matters: delivering game-changing insights that influence business strategy.


The Rival team is extremely responsive and helpful, and the platform drives meaningful insights while providing a fun experience for users.

Colleen Grant

Digital Editor, Alive Publishing Group
Monica Rezac - Dell Technologies

The team is VERY responsive and supportive of our ongoing questions and needs. I appreciate the positive culture of the company and the willingness to help guide us through our process of growing our community.

Monica Rezac

Principal Engineer, Customer Experience Research, Dell Technologies

We couldn't do our research work at REVOLT without Rival's technology! The team is always so hands-on in supporting our needs, which I appreciate very much. 

Jazper Abellera

Manager, Insights

Your success is our success

Lean on the Rival customer success team to transform how you capture insights and increase your capacity for strategy and storytelling.

Here’s what you can expect when working with our team:

Passion for insight communities

Decades of experience in insights, our leaders are pioneers in community-based research and mobile-first techniques.

Diverse expertise

In-house technologists, strategists, social media experts, designers, and data analysts ready to help with all aspects of your market research strategy.

Engagement experts

A deep understanding of the needs and expectations of modern research participants, helping transform your research into an extension of your brand experience.

When you work with Rival, these services are available to you as well as access to our mobile-first insight community platform.


Our team at a glance

Best customer success team in market research


Satisfaction Score

Best market service firm in the insights industry


of Rival customers would
recommend Rival’s customer success
team to their peers

Top market research firm

70+ years

of combined experience in
market research and insight
community management

White-glove support from day 1

Onboarding and activation

Get the support you need to have your Rival community running in no time, including documentation to get you through legal, procurement and security faster.

Project management and execution

Align program details including the cadence of studies, process for submitting questions, sample requirements, and turnaround times.

Conversational methodology education and support

Full support on questionnaire research design. We “chattify” your questions to optimize them for mobile-first research and drive authentic engagements.

Next-gen recruitment

We'll work with your team to ensure the right mix of recruitment tactics—including social sampling and APIs—bring the right people to your insight community.

Community planning, building, and engagement

Develop research roadmap; program chat surveys; develop, implement and execute a recruitment strategy; manage incentives; and help you engage your insight communities.

Quarterly business reviews

Assess your program’s results and realign goals, strategies, staffing, and other resources for ongoing success. We also benchmark your research program’s success against other insight communities we run.

Meet our team

A flexible service model to fit
your business needs

Need even more robust market research services? Rival Group’s corporate family has the industry and tech expertise you’re looking for.

Value-add offerings from Rival

In addition to the services mentioned above, our team can help with:

Video reels from the Rival Technologies platform

Video reels

Get data tables from the Rival Technologies platform

Data tables

Premium creative support for market researchers

Premium creative

Social media recruitment campaign for insight communities

Social media campaign
and execution

Questionnaire design for insight communities

Questionnaire and
roadmap design

Customer recruitment for market research communities and ad hoc research studies


Want full-service consulting?


Reach3 Insights, our sister company, has experts in all major industries like CPG, retail, tech, health care, financial services and more.

Do your best work with the world’s best mobile market research platform: request a demo