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That’s why we’ve invested in a world-class customer success team whose mandate is to help you every step of the way.
The goal is simple: enable you to harness the full power of our platform so you can focus on what matters: delivering game-changing insights that influence business strategy.
The Rival team is extremely responsive and helpful, and the platform drives meaningful insights while providing a fun experience for users.
The team is VERY responsive and supportive of our ongoing questions and needs. I appreciate the positive culture of the company and the willingness to help guide us through our process of growing our community.
We couldn't do our research work at REVOLT without Rival's technology! The team is always so hands-on in supporting our needs, which I appreciate very much.
Lean on the Rival customer success team to transform how you capture insights and increase your capacity for strategy and storytelling.
Decades of experience in insights, our leaders are pioneers in community-based research and mobile-first techniques.
In-house technologists, strategists, social media experts, designers, and data analysts ready to help with all aspects of your market research strategy.
A deep understanding of the needs and expectations of modern research participants, helping transform your research into an extension of your brand experience.
Get the support you need to have your Rival community running in no time, including documentation to get you through legal, procurement and security faster.
Align program details including the cadence of studies, process for submitting questions, sample requirements, and turnaround times.
Full support on questionnaire research design. We “chattify” your questions to optimize them for mobile-first research and drive authentic engagements.
We'll work with your team to ensure the right mix of recruitment tactics—including social sampling and APIs—bring the right people to your insight community.
Develop research roadmap; program chat surveys; develop, implement and execute a recruitment strategy; manage incentives; and help you engage your insight communities.
Assess your program’s results and realign goals, strategies, staffing, and other resources for ongoing success. We also benchmark your research program’s success against other insight communities we run.
Need even more robust market research services? Rival Group’s corporate family has the industry and tech expertise you’re looking for.
In addition to the services mentioned above, our team can help with: