Drag and drop every survey question type under the sun. Optimized for SMS and chat with no coding, no clunky previews, and no guess work.
All the rigor and sophistication of traditional market research re-imagined for mobile. The result: an industry-leading respondent experience that’s making people re-think what a mobile research engagement means.
Drag and drop every survey question type under the sun. Optimized for SMS and chat with no coding, no clunky previews, and no guess work.
You know who wants a survey at 3 am? Nobody.
We make it easy to ensure your surveys are always optimized and monitored.
Punctuate your quantitative data with rich qual and video feedback in one learning stream at scale. Video is included in our Voice of Customer platform with no limit on how many videos you can collect.
Better storytelling made easier with mobile toplines. Rival plays nice with every major market research platform and can push data anywhere you want—from the mobile phone of your CMO to your CRM.
Better engagements mean better response rates, better data and faster time to insights. Spend less time administrating surveys and more time making an impact.
Use SMS notifications as your primary touchpoint to engage your customers in real time.
Share and capture ideas with video, audio, and pictures.
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Nothing stuffy and no grids. Who talks like that anyway?
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A mobile-first insight platform that makes it super easy to layer video into any research engagement. Machine learning and AI transcribe the video feedback in real-time, monitor sentiment, and curate the content so it’s ready for your reports and presentations.
Video wherever and whenever you want—with no hassles or extra cost associated with standalone video survey tools
Intuitive and familiar respondent experience, making it easy to capture attention-grabbing testimonials that make your quant sing
AI and machine learning track sentiment in-real-time
Mobile-first was super important to us. Everything from launching activities via text message, to the user experience, to being able to capture videos in the moment—that added so much richness to what we could learn.
Smart deployments and scheduled distributions allow you to time and track your deployments to maximize response rates and ensure optimal engagement.
Distribute your chats anywhere you have a touchpoint with your customers—social media, QR codes, POS, in-store, loyalty programs—you name it.
Rival made it possible for us to collect rigorous quantitative data and compelling video testimonials in one learning stream.
Trigger behaviour-based activities or launch surveys with laser-like precision. Out of the box, Rival APIs and integrations make it possible to capture CX data with Rival's VoC platform and immediately update your CRM or system of record.
A mobile-first approach makes it easier to recruit the right people for your research programs at lightning speed. Whether you’re building your insight community or looking to reach a niche audience for an agile research initiative, our tech lets you seamlessly incorporate next-gen tactics to your recruitment strategy.
Panels
Email database
QR codes
App-enabled
Web-embedded
Organic posts (TikTok, Instagram Stories, etc.)
Paid ads
Influencers
Rival Recruitment APIs
Get white-glove support from Day 1.
From recruitment to onboarding, from authoring to deployment, we’ve got your back. Learn more about our customer success team.
Launched on Rival’s platform, The Ripl community has already provided immeasurable value. It has replaced the need to invest significant resources into siloed, ad-hoc research projects.
As part of Rival Group Inc., we are also ISO27001:2013 and HIPAA/HITECH certified.
