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Pivot from a lengthy, tedious questionnaire to an iterative,
organic engagement that provides ongoing insights.
700% increase in
words used (video
vs open end)
complete their surveys within
Engage with your audience in the same way they communicate today and on the device they love.
Leverage native mobile capabilities like text, chat, and video to create engaging experiences for your participants and build lasting relationships.
Combining Al with a conversational research approach, mobile and messaging technologies drive higher engagement rates, speed to insights, and improve the day-to-day lives of market researchers.
Copy refinement, tone suggestions and insight summaries are just some of the applications of Al. However, Al applications will deliver more value when fed with quality data.
Bring fresh perspective to your research by complementing traditional sample sources with next-gen recruiting.
Build a diverse community by expanding to new recruitment channels like social media, QR codes or your customer relationship management (CRM).
Create engaging and interactive experiences that mimic natural conversations.
Design conversational surveys with sophisticated qual and quant capabilities, a variety of question types, and an easy-to-use interface to create chat flows and logic.
Mobile-first was super important to us. Everything from launching activities via text message, to the user experience, to being able to capture videos in the moment—that added so much richness to what we could learn.
Rival is a conversational-based platform that helps humanize consumers.
Rival is a company that creates customer research panels that you can use to get answers fast—faster than anything else I've ever seen. And the company is very helpful in making it successful.
Tailor your distribution strategy to each participant's profile, behaviour and time zone.
Use event-driven invitations and reminders to reach your audience at the right moment and to increase engagement rates.
Keep track of ongoing projects and visualize engagement metrics from the ChatHub. Learn from previous studies and improve current ones.
Manage participant groups, profile variables and chat categories to ensure studies' success.
View research responses in real-time, anytime. Share insights in an impactful way, adapting to each stakeholder's needs and driving business outcomes.
Run detailed analysis with crosstabs, leverage Al to summarize open-ended and video responses, and identify sentiments, opinions, and emerging trends to understand critical findings.
Stop asking the same questions at every interaction. Get a deeper understanding of your participants with intelligent follow-up questions based on what you already know about them.
Use previous participant engagement and collected data to develop a member memory engine for personalized and relevant future interactions.
Trigger behaviour-based activities or launch surveys with laser-like precision. Out of the box our fully customized our APIs and integrations make it possible to capture experience data with the Rival platform and immediately update your CRM or system of record.