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With the rise of omnichannel, social commerce, and the metaverse, it's never been more important for retail brands to connect with shoppers and anticipate what’s next. Customers are looking for products and services that reflect their values in an authentic.
Leaders in retail are using Rival to understand the underlying factors driving changes in the retail landscape—and why.
If you're interested in navigating the evolving world of experiential retail and anticipate what's next, then the answer is yes. Our tech delivers insights on the drivers of customer loyalty, repeat purchase, basket size, share of wallet, and more.
Connect with customer in micro-moments
Engage harder-to-reach audiences and Gen Zs
Follow customers along the entire customer journey
Inform promotions, messaging and CX decisions
costs by up to >20%
Accelerate speed to
market by months
Use customer-validated insights to increase sales and reduce customer service costs
Rival’s insight community platform uses conversational research principles to help researchers incorporate consumer feedback in every step of the customer experience management process:
Next-gen conversational insights platform that makes it easy to get real-time shopper feedback
From onboarding to reporting and incentive management we have you covered
Community management, ongoing participation monitoring & sweepstakes management/fulfillment through Rival's customer success team, or get white-glove consulting from the CPG experts at Reach3 Insights
Use hybrid quant and qual methodologies. along with proprietary emotional elicitation exercises. APIs and web hooks also allow you integrate Rival with your other CX tools.
Get a suite of deliverables that enable storytelling and inspire your stakeholders to take action. Work with a multi-disciplinary team to take the wealth of data from your community to drive better business decisions.
Brian exceeded expectations of key stakeholders and strengthened key retail partnership in 90 days
Laura and her insights team optimized e-commerce conversion to drive 20% sales lift
Mellissa connected with their consumers key moments to better understand habits and preferences.