Market research and insights solution for Retail

Create experiences your customer want to talk about

With the rise of omnichannel, social commerce, and the metaverse, it's never been more important for retail brands to connect with shoppers and anticipate what’s next. Customers are looking for products and services that reflect their values in an authentic.

Leaders in retail are using Rival to understand the underlying factors driving changes in the retail landscape—and why.

Maximize your impact with Rival

Cost Efficiency

Reduced research
costs by up to >20%

Increased Productivity

More capacity
without increasing
budget

Speed and Agility

Accelerate speed to
market by months

Improved Customer Experience

Use customer-validated insights to increase sales and reduce customer service costs

Rival Technology

Next-gen conversational insights platform that makes it easy to get real-time shopper feedback

Full spectrum of service and support

From onboarding to reporting and incentive management we have you covered

Ongoing management and optimization

Community management, ongoing participation monitoring & sweepstakes management/fulfillment through Rival's customer success team, or get white-glove consulting from the CPG experts at Reach3 Insights

Robust tooling and sophisticated question types

Use hybrid quant and qual methodologies. along with proprietary emotional elicitation exercises. APIs and web hooks also allow you integrate Rival with your other CX tools.

Data sets, dynamic deliverables and reporting

Get a suite of deliverables that enable storytelling and inspire your stakeholders to take action. Work with a multi-disciplinary team to take the wealth of data from your community to drive better business decisions.

Trusted by leaders in consumer and shopper insights