INTERACTIVE RESEARCH REPORT

The 'Meh' Generation: Gen Z and Brand Loyalty

Only 11% of Gen Z say brands really understand them. This research dives into the "why" behind the indifference.

903 participants15-minute read

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Winning Gen Z loyalty is harder than ever

This research from Rival Technologies uses a conversational approach to engage 903 Gen Z consumers in the US and Canada to understand why.

icon Indifference wins

When asked how they feel about marketing messages, 64.5% pick either "meh" or "I don't care."

icon Tactics don't resonate

Influencers aren't influencing like they used to — and other factors are now more important.

icon One-size-fits-none

The same message lands warm in one market and flat in another, and cohorts inside Gen Z react in opposite directions.

Helping answer key marketing and business questions about Gen Z brand loyalty

1

What drives indifference among Gen Z?

They're not mad about brand messaging, but they're not happy either. Learn what's driving this sentiment.

2

Are Gen Z capable of being loyal?

The short answer is "yes" — but the "why" may surprise you.

3

What do top Gen Z brands do differently?

Gen Z consumers say they're loyal to brands like Apple, Nike, Costco, Adidas and Samsung. Learn what these brands have in common.

4

How does loyalty differ by market and age?

Understand where Canada and the US diverge, and how 18–20s and 25–29s differ, so your message fits the audience in front of it.

5

What do we need to research next?

Get actionable tips — including learning streams you can run with an insight community and other research programs.

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