RESEARCH REPORT

9 Conversational Research Principles

The fastest-growing brands aren't running surveys anymore — they're having conversations. See how John Deere, Coca-Cola, OURA and 7 others do it.

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Examining the challenges facing research and insight teams today

Old formats can't keep up with how people actually communicate now

icon Survey fatigue

People are tired of clicking through static grids — engagement and response depth keep dropping.

icon Shallow feedback

Traditional surveys capture what people click, not what they actually think or feel.

icon Rigor vs. speed

Stakeholders want answers faster, but faster has always meant sacrificing depth — until now.

icon Proving impact

Even strong findings can stall out if they don't translate into a story leadership acts on.

When research feels like a conversation, people give you more - and better - of themselves

1

Research That Feels Natural

Design activities mobile-first consumers actually want to engage with, so feedback is more authentic from the first tap.

2

Richer Data, Not Just More

Capture high-quality quant, qual and video in the same activity — depth and scale, without trading one for the other.

3

AI-Accelerated Analysis

Use AI to move from raw responses to deep insight faster, so your team spends time on action, not coding data.

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