Replace traditional research with a two-way, ongoing dialogue with your customers. Our platform, Chat Lab, enables you to create mobile agile communities of customers, fans and employees you can engage for insight.
It all starts with chats—conversational surveys that can be deployed through social media and popular messaging apps. Compared to other ways of gathering experience data, chats are more frictionless, seamless and conversational. Chats help enhance customer relationships by delivering a more engaging research experience.
Built for researchers by researchers, Chat Lab makes it super easy
to build always-on, highly engaged communities.
Build engaging chats using different kinds of question types. 😌 Request open-ended feedback as text, image, video or audio.
Recruit users and promote your chat using a dedicated landing page with a vanity URL. 🤩 People can choose to subscribe to your chats to join your community.
Chat Lab exports your data intelligently so you can take it to the tools you already use—Excel, SPSS, Tableau, or even Photoshop (if that’s your thing).
Let respondents know how their feedback influenced your decisions, and share your insights with your stakeholders. 🤝 Broadcast your sharebacks in minutes.
Notify your community of future activities, and get the immediate feedback and fresh data 🤓 you need to drive action.
Chat Lab has the intuitive tools you need to deliver the best experience to your respondents to get the highest quality insights faster than ever before. Zero coding required.
Ongoing and Agile
Build continuous relationship 🤝 with your customers through the messaging channels they frequently use
Immersive and Timely
Get-in-moment feedback 🤩 with fast turnaround times—usually hundreds of completes in a matter of minutes
Leverage social media to recruit and continuously engage 👩💻 your customers
Seamless multimedia support
Use images, GIFs, maps, audio and emojis to create surveys your customers will love
Multilingual and mobile
Reach mobile-first and hard-to-reach audiences 🕺💃 from multiple markets regardless of language
Gather emotive feedback through 🤳 videos and images
With Rival Technologies, you can expect the best experience possible. Our world-class customer success team will set you up for success with training, support and best practices.
Our flexible services model ensures you have the level of support that matches your business needs. From setup to every day deployments, you can expect best-in-class support from thought leaders in conversational insights, community engagement and market research.