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Conversational tech that gathers insights from the mobile-first generation

Replace traditional research with a two-way, ongoing dialogue with your customers. Our platform, Chat Lab, enables you to create mobile agile communities of customers, fans and employees you can engage for insight.

It all starts with chats—conversational surveys that can be deployed through social media and popular messaging apps. Compared to other ways of gathering experience data, chats are more frictionless, seamless and conversational. Chats help enhance customer relationships by delivering a more engaging research experience.
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Agile, mobile-first and conversational:
The next wave of communities

Built for researchers by researchers, Chat Lab makes it super easy
to build always-on, highly engaged communities.

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Step 1: Create

Build engaging chats using different kinds of question types. 😌 Request open-ended feedback as text, image, video or audio.

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Step 2: Broadcast

Recruit users and promote your chat using a dedicated landing page with a vanity URL. 🤩 People can choose to subscribe to your chats to join your community. 

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Step 3: Analyze

Chat Lab exports your data intelligently so you can take it to the tools you already use—Excel, SPSS, Tableau, or even Photoshop (if that’s your thing).

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Step 4: Share back

Let respondents know how their feedback influenced your decisions, and share your insights with your stakeholders. 🤝 Broadcast your sharebacks in minutes. 

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Step 5: Engage Continuously

Notify your community of future activities, and get the immediate feedback and fresh data 🤓 you need to drive action.

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Level up your research with a mobile agile community

Chat Lab has the intuitive tools you need to deliver the best experience to your respondents to get the highest quality insights faster than ever before. Zero coding required.

Ongoing and Agile

Build continuous relationship 🤝 with your customers through the messaging channels they frequently use

Immersive and Timely

Get-in-moment feedback 🤩 with fast turnaround times—usually hundreds of completes in a matter of minutes

Social

Leverage social media to recruit and continuously engage 👩‍💻 your customers

Seamless multimedia support

Use images, GIFs, maps, audio and emojis to create surveys your customers will love

Multilingual and mobile

Reach mobile-first and hard-to-reach audiences 🕺💃 from multiple markets regardless of language

Richer insight

Gather emotive feedback through 🤳 videos and images 

One platform, multiple use cases
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READ OUR CASE STUDIES
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Committed to Your Success

With Rival Technologies, you can expect the best experience possible. Our world-class customer success team will set you up for success with training, support and best practices.

Our flexible services model ensures you have the level of support that matches your business needs. From setup to every day deployments, you can expect best-in-class support from thought leaders in conversational insights, community engagement and market research.

Talking to customers isn't new, but how we're doing it is. 

Book a demo with one our product experts to learn more about Chat Lab. 
REQUEST A DEMO
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1199 W Hastings St Suite 300,
Vancouver, BC V6E 3T5
(604) 647-1999
      A Reid Campbell Group Company. © 2020 Rival Technologies, Inc. All Rights Reserved.