We see an average 60% response rate within hours of deployment. Mobile-first insights are richer because the details are fresh.
Our approach uses plain language, asks direct and meaningful questions, iterates on ideas by learning/following up in smaller engagements
Fast, iterative and on-going. Over 40% of respondents agree to participate in future chats so you can ask follow-up questions and learn more overtime.
Sean Combs' music cable network uses the Rival platform to capture in-the-moment feedback.
From ad-hoc projects to multi-lingual customer communities our flexible service model provides the level of support that matches your business needs. From setup to everyday deployments, you can expect best-in-class support from our team made up of seasoned experts in community engagement and market research.
Rival’s team offers a unique combination of market research experience, account management expertise and technical skills. Working closely with our customers every step of the way, we’ll manage the on-boarding process, recruitment, community management and research programs so you can focus on what you need to succeed.
Reach3 Insights is a strategic research consultancy that develops conversational insight solutions for today’s modern, agile enterprise. Part of Reid Campbell Group and a sister company to Rival Technologies, the company uses immersive, in-the-moment research designs, intelligent analytics and dynamic digital storytelling to deliver deep experiential insights.
Read our research-on-research on the impact of conversational surveys ("chats") on the respondent experience and data quality.