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RETHINK YOUR RESEARCH

Chat, voice and video technology that captures rich, real-time insights from the mobile-first generation

Trusted by the world’s most innovative research teams

 
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Uncover the "why" behind your data

You need data to make better business decisions. But not all data is the same. Operational data—which consists of transactional, sales and HR data—reveals what happened, but not why.

To get a more complete picture, you need to understand the sentiment, attitudes and beliefs of your customers. You need to know their emotions, aspirations and motivations. You need experience data.

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Conversational tech delivers better experience data

Many companies gather experience data through traditional surveys—an approach that’s broken, boring and static.

Our platform, Chat Lab, rivals other sources of data by allowing you to engage your customers in seamless conversations. Instead of traditional surveys, you send chats. And rather than relying on emails, you can send activities through SMS and messaging apps.

Learn More
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Build a mobile agile community

Easily and quickly create a community of customers, fans or employees you can engage for insight. After completing a chat, respondents are invited to opt-in to join your community.

With this mobile, always-on community, you can have ongoing conversations with thousands of people, and get instant feedback in just a matter of minutes—not hours, days or weeks. 

SEE HOW IT WORKS
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Say goodbye to surveys

Say hello to chat

Replace traditional, boring surveys with ongoing, two-way conversations.
Chats are more personal, engaging and fun for people to participate in.
It’s no wonder respondents love chats!

I like the ease of communication. There is far less clicking through options and I don't have to scroll through pages and pages of things. While I am not really talking to another person, it makes me feel like I'm contributing in a more meaning way and makes me want to provide feedback. 
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- Research Participant
I like this format much better than taking surveys online. It seems much faster and it's more interactive. 
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- Research Participant
Honestly? I like it. It's easy and conversational, and I don't have to go off to a different site. Also, you're keeping the survey length manageable. Well done. 
Better survey respondent experience with chatbot surveys
- Research Participant
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See what the buzz is all about

Click the links below to experience chats yourself.
Chats work in Facebook Messenger or any web browser.

CHAT WITH RIVAL
CHAT WITH STAR BURGER
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Get fresh and fast insights from industry experts

Improve your business outcomes and drive growth by getting into the hearts and minds of your customers.

Reach3 Insights, a sister company to Rival Technologies, is a full-service research consultancy that develops scalable, conversational insight solutions for today’s modern, agile enterprise. Featuring immersive, in-the-moment research designs, intelligent data sciences and dynamic digital storytelling, Reach3 delivers deep experiential insights that inspire action.

CONTACT REACH3

Case studies

NFL

NFL

America's most popular sports league used chats to engage fans during the 2017 and 2018 Drafts. 

Read more->
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Eric Brighton

VANCOUVER CANUCKS

Chat surveys sent live during games help the Canucks improve the fan experience. 

Read more->
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Canucks and the NFL

REVOLT MEDIA & TV

Sean Comb's music cable network uses the Rival platform to capture in-the-moment feedback. 

Read more->

Learn best practices for conversational insights

In-the-Moment Research - Tips & Best Practices for Mobile Research

Elisabeth Duxbury

Best practices for in-the-moment research

Learn how to get real-time feedback during in-person events, live broadcasts or while shoppers are in your store. 

Read more->
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Eric Brighton

Create effective chat surveys 

Everything you need to know about chats and how to use them for insights.

Read more->
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Felicia Cambridge

Impact of chat surveys to the respondent experience 

A research on research on the use of chats as a survey methodology. 

Download now->

Talking to customers isn’t new...

But how we are doing it is. See Chat Lab in action.
Book a time with one of our product experts today.

REQUEST A DEMO
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