Trusted by the world’s most innovative research teams
Only 25% of emails are ever opened. And over 60% of people today prefer messaging services over email.
If you still depend on email to send surveys, you’re missing a huge opportunity to connect with your customers.
Chats are the smart, mobile-first alternative to surveys. Conversational by nature, chats capture quant and qual feedback from research participants through mobile browsers.
88% of respondents prefer chats over conventional surveys. Happy respondents are more likely to complete surveys, provide authentic feedback and agree to follow-up engagements. A combination that reduces the time, energy and effort it takes to collect accurate, authentic and reliable customer feedback.
With Rival’s market research platform, your mobile community is up and running in just a matter of days, and chats keep people engaged over time.
No burdensome community management tasks. No content-heavy share backs. Just agile, in-moment feedback when you need it.
Replace traditional, boring surveys with ongoing, two-way conversations.
Chats are more personal, engaging and fun for people to participate in.
It’s no wonder respondents love chats!
Improve your business outcomes and drive growth by getting into the hearts and minds of your customers.
Reach3 Insights, a sister company to Rival Technologies, is a full-service research consultancy that develops scalable, conversational insight solutions for today’s modern, agile enterprise. Featuring immersive, in-the-moment research designs, intelligent data sciences and dynamic digital storytelling, Reach3 delivers deep experiential insights that inspire action.
Chat surveys sent live during games help the Canucks improve the fan experience.
Everything you need to know about chats and how to use them for insights.