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Research people respond to 

Use chats to build secure customer communities and capture quant and qual insights seamlessly through popular messaging apps

Trusted by the world’s most innovative research teams

 
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Messaging is how your customers prefer to engage 

Only 25% of emails are ever opened. And over 60% of people today prefer messaging services over email.

If you still depend on email to send surveys, you’re missing a huge opportunity to connect with your customers.  

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Get closer with chats 

Chats are the smart, mobile-first alternative to surveys. Conversational by nature, chats capture quant and qual feedback from research participants through mobile browsers. 

88% of respondents prefer chats over conventional surveys. Happy respondents are more likely to complete surveys, provide authentic feedback and agree to follow-up engagements. A combination that reduces the time, energy and effort it takes to collect accurate, authentic and reliable customer feedback.  

Learn More
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Communities that are an asset, not a pain 

With Rival’s market research platform, your mobile community is up and running in just a matter of days, and chats keep people engaged over time.

No burdensome community management tasks. No content-heavy share backs. Just agile, in-moment feedback when you need it.   

SEE HOW IT WORKS
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Say goodbye to surveys

Say hello to chat

Replace traditional, boring surveys with ongoing, two-way conversations.
Chats are more personal, engaging and fun for people to participate in.
It’s no wonder respondents love chats!
I like the ease of communication. There is far less clicking through options and I don't have to scroll through pages and pages of things. While I am not really talking to another person, it makes me feel like I'm contributing in a more meaning way and makes me want to provide feedback. 
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- Research Participant
I like this format much better than taking surveys online. It seems much faster and it's more interactive. 
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- Research Participant
Honestly? I like it. It's easy and conversational, and I don't have to go off to a different site. Also, you're keeping the survey length manageable. Well done. 
Better survey respondent experience with chatbot surveys
- Research Participant
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See what the buzz is all about

Click the links below to experience chats yourself.
Chats work in Facebook Messenger or any web browser.

CHAT WITH RIVAL
CHAT WITH STAR BURGER
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Get fresh and fast insights from industry experts

Improve your business outcomes and drive growth by getting into the hearts and minds of your customers.

Reach3 Insights, a sister company to Rival Technologies, is a full-service research consultancy that develops scalable, conversational insight solutions for today’s modern, agile enterprise. Featuring immersive, in-the-moment research designs, intelligent data sciences and dynamic digital storytelling, Reach3 delivers deep experiential insights that inspire action.

CONTACT REACH3

Case studies
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FORTNITE

Learn how we leveraged Instagram Stories to recruit and engage Gen Z gamers. 

Read more->
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Eric Brighton

VANCOUVER CANUCKS

Chat surveys sent live during games help the Canucks improve the fan experience. 

Read more->
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Canucks and the NFL

REVOLT MEDIA & TV

Sean Comb's music cable network uses the Rival platform to capture in-the-moment feedback. 

Read more->

Learn best practices for conversational insights
In-the-Moment Research - Tips & Best Practices for Mobile Research

Elisabeth Duxbury

Best practices for in-the-moment research

Learn how to get real-time feedback during in-person events, live broadcasts or while shoppers are in your store. 

Read more->
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Eric Brighton

Create effective chat surveys 

Everything you need to know about chats and how to use them for insights.

Read more->
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Felicia Cambridge

Impact of chat surveys to the respondent experience 

A research on research on the use of chats as a survey methodology. 

Download now->

Talking to customers isn’t new...

But how we are doing it is. See Chat Lab in action.
Book a time with one of our product experts today.
REQUEST A DEMO
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