Engage your new COVID customers continuously to anticipate unmet needs, reduce churn and boost long-term customer value
DOWNLOAD THE 1-PAGERDuring the pandemic, many businesses have seen a massive influx of new customers. Deeply understanding and anticipating their needs will help retention and drive growth.
Fast, friction free, out-of-the box market research solution designed to help your CMO better understand the composition of your new COVID customers and drive key loyalty metrics:
CSAT and NPS.
Recruit your new community and start getting insights from your new customers in days, not weeks or months
Tap into the full functionality of Rival Technologies, the world's best mobile market research platform, to capture projectional data and immersive qual inputs like video, audio and images.
Use mobile toplines to see responses—including video transcriptions—in real-time, and leverage dynamic mobile deliverables to activate action within your organization.
"The Ripl community has already provided immeasurable value. The Rival platform has replaced the need to invest significant resources into siloed, ad-hoc research projects. I don’t have a team of researchers at Brunswick, so the greatest source of value comes from having Reach3 on my virtual team."
-Larisa Mats, Consumer & Market Insights Leader
Learn how consumer behaviors and attitudes are changing during the COVID pandemic—and what your company can expect moving forward.
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We have innovative ways of engaging with new customers.
From QR codes to Instagram Stories, we can deploy
chats where your new customers are at.
Check out these resources to learn more about keeping your new COVID customers.
For insights professionals, trust requires being transparent about our research.
COVID gave opportunities for corporate researchers to provide real value—but there are also major challenges ahead.
Learning to engage with consumers, when and how they want, is critical.