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New Customer Experience

Engage your new COVID customers continuously to anticipate unmet needs, reduce churn and boost long-term customer value

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New COVID customers haveunique needs, high expectations, and fragile loyalty

During the pandemic, many businesses have seen a massive influx of new customers. Deeply understanding and anticipating their needs will help retention and drive growth.

You need New Customer Experience now

Fast, friction free, out-of-the box market research solution designed to help your CMO better understand the composition of your new COVID customers and drive key loyalty metrics:
CSAT and NPS.

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Actionable Insights in
Real Time

Predict changes in consumer behaviors

Predict Changes in
Customer Behaviors

Capture trends about your new customers using customer insights

Capture Trends and
Respond to Unmet Needs

Test Messaging and Sustain Growth

Test Messaging and
Sustain Growth

How We're Better

Agile, with fast setup

Recruit your new community and start getting insights from your new customers in days, not weeks or months

Agile insight community to drive brand loyalty Agile insight community to drive brand loyalty from Rival Technologies

Robust, out-of-the-box quant and qual

Tap into the full functionality of Rival Technologies, the world's best mobile market research platform, to capture projectional data and immersive qual inputs like video, audio and images.

Quant and qual market research platform to drive brand loyalty Rival Technologies - Quant and qual market research platform to drive brand loyalty

Next-gen deliverables

Use mobile toplines to see responses—including video transcriptions—in real-time, and leverage dynamic mobile deliverables to activate action within your organization.

Use mobile toplines to see responses—including video transcriptions—in real-time, and leverage dynamic mobile deliverables to activate action within your organization. carousel-phone-3-mobile

"The Ripl community has already provided immeasurable value. The Rival platform has replaced the need to invest significant resources into siloed, ad-hoc research projects. I don’t have a team of researchers at Brunswick, so the greatest source of value comes from having Reach3 on my virtual team."
-Larisa Mats, Consumer & Market Insights Leader

Practical tips, no tricks

Learn how consumer behaviors and attitudes are changing during the COVID pandemic—and what your company can expect moving forward.

Read More

Check out a chat

We have innovative ways of engaging with new customers.
From QR codes to Instagram Stories, we can deploy
chats where your new customers are at.

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Resources

Check out these resources to learn more about keeping your new COVID customers.

In the post-pandemic world, consumer trust is a competitive advantage

For insights professionals, trust requires being transparent about our research.

How COVID is shaping the future of corporate researchers

COVID gave opportunities for corporate researchers to provide real value—but there are also major challenges ahead.

Business recovery from COVID-19

Learning to engage with consumers, when and how they want, is critical.

Talking to customers isn’t new but how we are doing it is.

Book some time with us to learn more.

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