New Customer Experience

How We're Better

Agile, with fast setup

Recruit your new community and start getting insights from your new customers in days, not weeks or months

Robust, out-of-the-box quant and qual

Tap into the full functionality of Rival Technologies, the world's best mobile market research platform, to capture projectional data and immersive qual inputs like video, audio and images.

Next-gen deliverables

Use mobile toplines to see responses—including video transcriptions—in real-time, and leverage dynamic mobile deliverables to activate action within your organization.

"The Ripl community has already provided immeasurable value. The Rival platform has replaced the need to invest significant resources into siloed, ad-hoc research projects. I don’t have a team of researchers at Brunswick, so the greatest source of value comes from having Reach3 on my virtual team."
-Larisa Mats, Consumer & Market Insights Leader

Resources

Check out these resources to learn more about keeping your new COVID customers.

In the post-pandemic world, consumer trust is a competitive advantage

For insights professionals, trust requires being transparent about our research.

How COVID is shaping the future of corporate researchers

COVID gave opportunities for corporate researchers to provide real value—but there are also major challenges ahead.

Business recovery from COVID-19

Learning to engage with consumers, when and how they want, is critical.

New COVID customers haveunique needs, high expectations, and fragile loyalty

You need New Customer Experience now

Actionable Insights in
Real Time

Predict Changes in
Customer Behaviors

Capture Trends and
Respond to Unmet Needs

Test Messaging and
Sustain Growth