Since 1968, Time Out has curated and created the best of the city to inspire and enable people to discover cities around the world – today in over 350 cities globally. In 2016, the brand set out to create an annual global research project to find out which are the world’s best cities, neighbourhoods etc – based on global survey data and the editorial curation Time Out has always been known for. The goal: the project should fuel everything from editorial, to global PR and brand campaigns – with responses that are as useful as they are scroll-stopping.
During the almost ten years of this project it has consistently become better and now, Time Out wanted to once again further evolve it – but instead of using standard surveys, the team built something that felt more alive and authentic: a global community of locals, sharing thoughts, stories, and honest opinions in their own words, across 60 countries and 45 languages—combined with AI tools, video responses, and Rival's smart chat-based market research platform.