Customer Panel Platform for the Mobile-first World

Get high-quality quant, qual and video feedback in real-time leveraging the power of conversation and AI.

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Trusted by innovative brands

Drive Impact With Your Research Panel

Deeper insights

7X

700% increase in words used (video vs open end)

Higher engagement

Over
65%

Recontact & re-engagement rates

Speed to insights

40%

Complete their panel surveys within 1 Hour

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Insight community case study

My team runs multiple customer research panels, and one of those is powered by Rival. And far and away, Rival is our fastest method when it comes to speed to insights for questions.

Jason Cook

Senior Manager, Research and Design, Dell Technologies

A Mobile-First Market Research Panel Provider

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Quant, qual and unlimited video feedback in one seamless experience

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AI enhancements that elevate storytelling and your role as a researcher

APIs for insight communities and research communities

API integrations that increase the relevance and timeliness of your panel surveys

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Conversational in tone and voice, with emojis and memes added in

Videos for research communities

Use videos for sharebacks or to welcome members of your research panel

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Recontact capabilities to enable ongoing conversations with members

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Community Panels Re-imagined for Modern Insight Teams

1. A member-first approach to engagement

Reach consumers where they are and speak to them in a way that’s engaging and authentic.

 

2. Agility, flexibility and scale

Ask members of your research panel anything, anytime! A scalable, cost-effective solution to getting both quick, tactical answers or running in-depth, strategic research studies.

3. Robust report and strategic storytelling

Elevate your insights with mobile toplines, interactive deliverables and more. Reporting, data visualization, crosstabs, and significance testing are all available out of the box. AI Insight Summarizer makes analyzing qual and video feedback a breeze.

 

4. Modern research panel management

Increase engagement and retain members to get ongoing, richer insights. From short, engaging surveys to sharebacks, from incentives to ongoing recruitment, Rival’s tech and services maximize your ROI.

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Community 2.0: The Modern Way to Run Your Customer Research Panel

Fast, next-gen recruitment

Bring fresh perspective to your research community by complementing traditional sample sources with next-gen recruiting. Build a diverse panel by expanding to new recruitment channels like social media, QR codes or your customer relationship management (CRM) software.

Increase engagement and reduce research costs

Tailor your distribution strategy to each participant’s profile, behaviour and time zone. Use event-driven invitations and reminders to reach your audience at the right moment and increase engagement.

Reporting

View survey results in real-time, including transcriptions of video feedback. Run detailed analysis with crosstabs and significance testing; leverage Al to summarize open-ended and video responses; and identify sentiments, opinions, and emerging trends to understand critical findings.

Your Research Panel is Secure

Get instant access and insights from your customers

Partner with the best market research online panel provider today.

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