Rival is a conversational-based platform that helps humanize consumers.
My team runs multiple customer research panels, and one of those is powered by Rival. And far and away, Rival is our fastest method when it comes to speed to insights.
We had higher completion rates than I'eve ever seen in my career. I'm so excited over the outcome.
Quant, qual and unlimited video feedback in one seamless experience
AI enhancements that elevate storytelling and your role as a researcher
API integrations that increase the relevance and timeliness of your chats
Conversational in tone and voice, with emojis and memes added in
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Use videos for sharebacks or to welcome your customers
Recontact capabilities to enable ongoing conversations with members
Reach consumers where they are and speak to them in a way that’s engaging and authentic.
Ask your target consumers anything, anytime! A scalable, cost-effective solution to getting both quick, tactical answers or running in-depth, strategic research studies.
Elevate your insights with mobile toplines, interactive deliverables and more. Reporting, data visualization, crosstabs, and significance testing are all available out of the box. AI Insight Summarizer makes analyzing qual and video feedback a breeze.
Increase engagement and retain members to get ongoing, richer insights. From short, engaging surveys to sharebacks, from incentives to ongoing recruitment, Rival’s tech and services maximize your ROI.
Bring fresh perspective to your research by complementing traditional sample sources with next-gen recruiting. Build a diverse insights community by expanding to new recruitment channels like social media, QR codes or your customer relationship management (CRM) software.
Tailor your distribution strategy to each participant’s profile, behaviour and time zone. Use event-driven invitations and reminders to reach your audience at the right moment and to increase engagement rates.
View survey results in real-time, including transcriptions of video feedback. Run detailed analysis with crosstabs and significance testing; leverage Al to summarize open-ended and video responses; and identify sentiments, opinions, and emerging trends to understand critical findings.
