Rival is the world’s #1 Conversational Research Platform

Transform your surveys into conversations

Pivot from a lengthy, tedious questionnaire to an iterative,
organic engagement that provides ongoing insights.

Deeper insights

7X

700% increase in
words used (video
vs open end)

Higher engagement

Over
65%

Recontact &
re-engagement
rates

Speed to insights

40%

complete their surveys within
1 hour

Conversational research is designed for mobile-first

Engage with your audience in the same way they communicate today and on the device they love.

Leverage native mobile capabilities like text, chat, and video to create engaging experiences for your participants and build lasting relationships.

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Conversational research is designed for mobile-first

Al-powered research works best with a conversational approach

Combining Al with a conversational research approach, mobile and messaging technologies drive higher engagement rates, speed to insights, and improve the day-to-day lives of market researchers.

Copy refinement, tone suggestions and insight summaries are just some of the applications of Al. However, Al applications will deliver more value when fed with quality data.

CHECK OUT OUR AI APPROACH

Al-powered research works best with a conversational approach

Recruit new voices. Reach new audiences where they are.

Bring fresh perspective to your research by complementing traditional sample sources with next-gen recruiting.

Build a diverse community by expanding to new recruitment channels like social media, QR codes or your customer relationship management (CRM).

GET THE GUIDE

Recruit new voices. Reach new audiences where they are.

Social media recruitment for market research

Save time with easy-to-author conversations

Create engaging and interactive experiences that mimic natural conversations.

Design conversational surveys with sophisticated qual and quant capabilities, a variety of question types, and an easy-to-use interface to create chat flows and logic.

WATCH A DEMO

Save time with easy-to-author conversations

Best survey software for market research and customer insights

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Danica Daly

Commercial Insights Manager, Diageo

Mobile-first was super important to us. Everything from launching activities via text message, to the user experience, to being able to capture videos in the moment—that added so much richness to what we could learn.

Danica Daly

Commercial Insights Manager, Diageo
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Jason Jacobson

Director of Consumer Insights, Sekisui House

Rival is a conversational-based platform that helps humanize consumers.

Jason Jacobson

Director of Consumer Insights, Sekisui House
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Jason Cook

Senior Manager of Research and Design, Dell Technologies

Rival is a company that creates customer research panels that you can use to get answers fast—faster than anything else I've ever seen. And the company is very helpful in making it successful. 

Jason Cook

Senior Manager of Research and Design, Dell Technologies

Get higher completion rates with smart distribution

Tailor your distribution strategy to each participant's profile, behaviour and time zone.

Use event-driven invitations and reminders to reach your audience at the right moment and to increase engagement rates.

WATCH A DEMO

Get higher completion rates with smart distribution

Manage all your projects from one place

Keep track of ongoing projects and visualize engagement metrics from the ChatHub. Learn from previous studies and improve current ones.

Manage participant groups, profile variables and chat categories to ensure studies' success.

WATCH A DEMO

Manage all your projects from one place

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Inspire action with storytelling, analytics & reporting

View research responses in real-time, anytime. Share insights in an impactful way, adapting to each stakeholder's needs and driving business outcomes.

Run detailed analysis with crosstabs, leverage Al to summarize open-ended and video responses, and identify sentiments, opinions, and emerging trends to understand critical findings.

WATCH VIDEO

Inspire action with storytelling, analytics & reporting

Market research reporting, crosstabs and significance testing using a market research platform
GET A DEEP DIVE
GET A DEEP DIVE

Leverage member memory for greater personalization

Stop asking the same questions at every interaction. Get a deeper understanding of your participants with intelligent follow-up questions based on what you already know about them.

Use previous participant engagement and collected data to develop a member memory engine for personalized and relevant future interactions.

WATCH A FULL DEMO

Leverage member memory for greater personalization

Relationship Memory or member memory to improve the experience in your insight community

APIs and integrations

Market research and insight platforms integrations with APIs and webhooks

APIs and integrations

Trigger behaviour-based activities or launch surveys with laser-like precision. Out of the box our fully customized our APIs and integrations make it possible to capture experience data with the Rival platform and immediately update your CRM or system of record.

  • Sync your data and map key insights back to your system of record
  • Push data to key business systems to inform the next best action
  • Transport, surface and share key data with other systems

Rival the status quo.

Join Rival’s customers and re-shape the research industry. Chat with our experts.

Request a demo